Driving 25% performance through UX-led decision making

The challenge

Ryobi’s transition into eCommerce gave the brand strong foundations, but the next phase of growth required optimisation. Product pages, the lifeblood of any transactional site, needed to deliver the right information, in the right place, for a wide range of users across multiple international markets.

Contrasting design feedback from different regions resulting in inconsistent product page layouts across markets, making it difficult to align teams or prove what worked best. At the same time, Ryobi wanted to expand exposure and engagement across 20 European sites, improve navigation for a vast product range, and increase ROI through smarter digital touchpoints such as reviews and store locators.

Our approach

UX-led strategy & research

Using a comprehensive UX testing programme, we removed subjectivity from Ryobi’s decision making. This included persona definition using the M3 framework, competitor analysis across key markets, first‑impression testing, and remote usability reviews using Hotjar. These insights allowed us to understand user intent, uncover friction points and identify genuine conversion blockers.

Data-backed design consistency

Real user behaviour formed the foundation to standardise product pages that still meet user needs, providing a clear set of recommendations to apply across markets. This enabled Ryobi to confidently align global teams around a consistent, performance-focused product page framework.

Platform & engagement enhancements

Alongside UX optimisation, we supported Ryobi’s wider digital growth through platform enhancements. This included bespoke integration between the CMS and Ryobi’s Product Information Management system, interactive product features, video and animation, user reviews, and improved navigation to support discovery.

A custom translation importer enabled seamless management across 20 languages, while email newsletters via Kentico EMS helped build engagement and brand loyalty.

The results

As Ryobi’s long‑term digital partner, IDHL continues to support the brand, ensuring their digital experience evolves in line with user needs and commercial objectives. Our collaboration generated some truly impressive wins.