Insight
BigCommerce
2025 BigCommerce EMEA Partner of the Year, we design, build and optimise websites that are fast, flexible and ready to scale, combining robust engineering with practical eCommerce experience to support growth
- Services
- Web and technology
- eCommerce
- BigCommerce
Build a store that scales
BigCommerce gives teams a flexible, stable foundation, but like any CMS, getting the best from it still depends on the quality of the build. We help brands design and develop BigCommerce sites that stay fast, convert reliably and integrate cleanly with the systems that run your business.
From new builds and replatforming, to B2B trade sites and complex API integrations, our teams focus on what matters in trading: a better customer experience, a simpler operational model and a platform you can evolve however your business does.
Builds and replatforming
End-to-end delivery for new BigCommerce sites or migrations, covering discovery, UX, build, data, integrations and launch planning to minimise trading risk.
Theme development and customisation
Create or tailor BigCommerce themes for performance, accessibility and brand consistency, with templates and components your team can confidently maintain.
Integrations and custom development
Connect BigCommerce to the systems that power your operation, including ERP, PIM, OMS and marketing platforms, using APIs and middleware to keep data consistent.
Maintenance and support
Ongoing improvements to speed, UX and conversion, plus practical support for releases, incidents and enhancements so your platform keeps delivering after launch.
Built for trading, not just launch
We approach BigCommerce delivery as a business product. That means clear priorities, measurable outcomes and a release plan that protects trading. We focus on the details that keep revenue moving.
Senior specialists, embedded with your team
You get direct access to experienced eCommerce strategists, designers and engineers. We work alongside internal stakeholders, platform partners and third parties, keeping decision-making fast and communication clear from discovery through to BAU.
Built for scalable, high‑performing commerce
BigCommerce is a strong choice for brands that want the speed and security of SaaS without losing flexibility. We turn that capability into a site that looks great, performs under pressure, reflects your brand and supports day‑to‑day trading.
As a BigCommerce Elite Partner, IDHL has a reputation for sites built around real customer journeys, with clean, high‑performing front ends and a back end set up for efficient merchandising and content updates.
The result is a platform that converts, scales with demand and is practical for teams to run and evolve.
A delivery partner you can rely on
Our approach to delivery is designed to reduce risk and build momentum from day one. We start with structured discovery to confirm requirements, integrations and trading priorities, then move into UX and technical design so there are no surprises in build.
Development follows a clear sprint cadence with regular demos and early integration testing built in. As launch approaches, we support UAT, cutover planning and training. We also stay involved after go‑live, helping eCommerce, IT and operations teams strategise and prioritise improvements that deliver measurable trading impact.
Talk to us about BigCommerce
If you’re planning a new build or need help improving your existing store, we’ll help you shape the right approach.
FAQs
A typical build covers discovery and requirements, UX and UI design, integrations (for example ERP, PIM, payments and shipping), QA and launch support. We tailor the scope to your trading priorities and internal capabilities, so you get what you need without unnecessary complexity.
Yes. We support replatforming from platforms such as Magento, Shopify and other legacy solutions. This typically includes data migration planning, storefront rebuild or redesign, integration rebuild where needed, SEO considerations, and a cutover plan designed to protect trading and minimise disruption.
We start by mapping your data flows and operational processes, then design the integration approach using BigCommerce APIs and, where appropriate, middleware. We prioritise data consistency, resilience and monitoring, so the integrations are reliable in day-to-day trading and easier to maintain over time.
Yes. We provide BAU support and a continuous improvement capability, covering bug fixes, platform updates, site optimisation, conversion improvements and roadmap delivery. This can be delivered as retained sprint-based model, on a project-by-project basis or via our dedicated Support Desk.
Ready to improve your eCommerce platform?
We’ll help you assess where you are today and prioritise the work that will make the biggest difference.
