We design and build eCommerce platforms that support growth, scale reliably and deliver better customer experiences across retail, fashion and D2C.
As one of the world’s leading eCommerce agencies, we build more than just websites; we help brands grow and scale with eCommerce solutions that strengthen customer relationships. From discovery to launch and beyond, we listen first, then shape a solution around your customers, commercial goals and ways of working.
With specialist platform knowledge across Shopify, Scayle, Adobe Commerce (Magento) and BigCommerce, combined with in-house AI and automation tools, we create sites your content, product and eCommerce teams can run confidently during the project and post-launch, supported by practical training, clear documentation and ongoing optimisation.
2025 BigCommerce EMEA Partner of the Year, we design, build and optimise websites that are fast, flexible and ready to scale, combining robust engineering with practical eCommerce experience to support growth
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We design, build and support Adobe Commerce stores that are reliable, scalable and built for real‑world trading, helping teams improve performance, integrate their wider stack and enable growth.
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We design, build and optimise high-performance eCommerce websites on SCAYLE, giving ambitious brands a scalable platform that’s designed for tomorrow.
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As a Shopify Platinum Partner we help ambitious brands migrate, build and optimise world-class Shopify stores, with user experience-led delivery, robust integrations and ongoing support focused on driving real growth.
Learn MoreWe work with industry-leading commerce platforms because they give your team strong foundations for merchandising, content and product management. Whether you need Shopify speed, Scayle flexibility, Adobe Commerce (Magento) capability or BigCommerce scalability, we tailor the architecture, theme and component set to your roadmap.
Our account and project management teams keep delivery predictable, while change management ensures stakeholders are aligned and confident. The result is a site that meets your goals, represents your business clearly to customers and audiences, and is set up for ongoing value, not short-term fixes.
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Great eCommerce depends on the systems behind it. We plan and deliver integrations that reduce manual effort and improve accuracy across ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), inventory management and POS (Point of Sale) systems. That includes product and stock synchronisation, order flow, customer data, pricing and promotions.
We design for resilience, observability and future change, so your platform can evolve without constant rebuilds. Combined with a clear view of total cost of ownership, you get a website asset that’s easier to run, support and improve over time.
We’ve supported digital experience clients across retail, fashion and fast-moving D2C businesses, where brand, performance and operational readiness all matter.
Our focus is improving the onsite experience: driving sales and conversions, while creating a seamless journey that keeps customers coming back. We build in quality assurance throughout and take compliance and accessibility seriously from the start. Post-launch, we stay close with measurable optimisation and support, helping you protect and grow the value of your platform investment as customer expectations, channels and product ranges change.
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''The best eCommerce experiences are built from true collaboration, backed by deep technical expertise. Our clients don't just get a team - they get access to specialists across architecture, integration, strategy and delivery - all working together to solve the problems that really make a difference.''
Our work is built on strong partner relationships with the platforms we deliver, giving you direct access to expertise and a clear route through delivery. We work comfortably alongside in‑house teams and third parties, bringing dependable governance and QA so you get a launch you can stand behind and a platform your team can run confidently post‑launch.
Anna Marshall, Digital Products Owner, Royal College Of Radiologists"I wanted to say a massive thank you to everyone at [IDHL] for delivering such a brilliant new website for us. We’ve had some great feedback from both members and colleagues, and we’re really pleased with how smoothly it all went.
[...] I just wanted to take a moment to thank you all for your hard work: in the words of one of our colleagues “We knew it was going to be good, but it's exceeded our expectations! This is just the beginning...""
Anjelica Delfino, Head of Marketing, Craig & RoseWe needed more than a site refresh, we needed a platform built for modern commerce. This transformation gives us the creative freedom to inspire, the tools to convert and the agility to scale. It’s a real step change for the brand.
Andy Christodoulou, Head of Product , Secret Sales"IDHL understands the fine balance between working at pace and following a process to ensure quality, usually you can’t have both."
We work with established retail, fashion and D2C brands that need their eCommerce platform to support growth, improve performance or adapt to changing customer expectations. This often includes organisations with in‑house teams who want a partner to complement their capability rather than replace it.
We’re platform‑agnostic and work across leading commerce platforms including Shopify, Scayle, Adobe Commerce (Magento) and BigCommerce. Our role is to help you choose and shape the platform that best fits your commercial goals, internal ways of working and long‑term roadmap.
Yes. We regularly plan and deliver integrations with systems such as ERP, CRM, inventory management and POS to ensure your eCommerce platform fits cleanly into your wider technology ecosystem. Our focus is reducing manual effort, improving data accuracy and making the platform easier to run day to day.
Absolutely. We’re used to working collaboratively with in‑house product, content and technology teams, as well as third‑party suppliers. We bring clear governance, defined responsibilities and quality assurance to keep delivery predictable and aligned.
Post‑launch, we support teams with knowledge transfer, documentation and ongoing improvement to ensure the platform continues to deliver value. This may include optimisation, technical support or strategic input as your business and customer needs evolve.
We focus on strong foundations, realistic roadmaps and platforms that teams can operate confidently after launch. By combining technical delivery with change management and governance, we help ensure your eCommerce investment supports growth rather than creating future complexity.