Retainers
A set number of days each month for planned improvements, enhancements and roadmap items, prioritised with you and delivered by the same team, with the flex to work around your priorities.
Website maintenance
Practical, responsive ongoing support to keep your site secure, stable and performing at its peak.
- Services
- Web and technology
- Website maintenance
Support that keeps you moving
A website is never ‘done’. It needs regular updates, maintenance and a clear route for change requests, fixes and enhancements. IDHL provides ongoing advice and support that keeps your site stable and secure, while helping it evolve efficiently over time.
We offer flexible retainers for planned work, a support desk for day-to-day queries and urgent requests, and managed hosting with monitoring and proactive maintenance, so you always know who to contact, what’s covered, and what happens next.
Support desk
A team on hand for requests and incidents, with triage, clear communication and agreed response times from a dedicated development team. Support Desk covers everything from quick fixes, content support and technical queries.
Hosting support
Reliable hosting support from the people who know your site. Monitoring, backups and routine maintenance designed for performance, resilience and security.
Support you can rely on
Ongoing support gives you a dependable way to keep your website healthy without relying on last-minute fixes or chasing multiple suppliers. We look after the essentials (security updates, monitoring and maintenance) and provide a clear route for change requests, bug fixes and improvements. Whether you need a small tweak, help resolving an issue or a backlog of enhancements delivered each month, you get a consistent team, a defined process and clear visibility of what’s happening.
Reducing risk, protecting performance
For businesses that rely on their website to generate leads, support customers or deliver critical information, downtime, security issues or a long backlog can have a real impact on the business. Retained maintenance is also a good fit if you’ve recently launched or redeveloped a site and want to protect the investment. We’ll help you stay on top of everything, keep stakeholders informed, and create a steady rhythm of improvements rather than sporadic bursts of activity.
Every client works differently, so your support model should too. We offer structured retainers for predictable delivery, timebanks for flexible task use, and fully reactive support for urgent needs. Whether you prefer planned monthly roadmaps, a bank of development hours or rapid fixes on demand, your support model can be shaped entirely around how you operate.
A team you can rely on
We support and host business-critical websites with a focus on stability, security and clear communication. You’ll have a defined support route, transparent priorities and a team that understands your platform and day-to-day realities.
Need reliable ongoing support?
Tell us what you’re running and what you need covered, and we’ll recommend the right mix.
FAQs
Ongoing support can include a managed support desk for day-to-day requests and incidents, a monthly retainer for planned improvements, and managed hosting with monitoring, backups and routine maintenance. The exact scope is agreed up front so it’s clear what’s covered and what’s out of scope.
A retainer gives you a set allocation of time each month for planned work. We’ll agree priorities with you each month, deliver updates in a steady cadence and keep track of what’s been completed. If priorities change, we can re-order the backlog so the most important work is done first.
Requests are logged through the support desk (ticketing), then triaged and prioritised. We’ll agree response and resolution targets based on severity, so urgent incidents are handled quickly and standard requests are delivered in an ordered queue.
Yes. We can take on support for an existing site, including onboarding to understand the platform, integrations and key risks. Where needed, we’ll recommend early stabilisation work (updates, security hardening or performance fixes) before moving into business-as-usual support.
A flexible pool of development hours you can use whenever needed, ideal for ad hoc tasks like hosting updates, UX changes, installations and strategy guidance.
Absolutely. We adjust capacity, skill sets and planning rhythms to match your internal team and evolving needs.