Retainers
A fixed number of days monthly for planned improvements, enhancements, and roadmap items, prioritized with you and delivered by the same team, flexible to fit your priorities.
Website Support and Maintenance
Practical, responsive ongoing support to keep your site secure, stable, and performing at its best.
- Services
- Web and technology
- Website Support and Maintenance
Support that keeps you moving
A website is never ‘finished’. It needs regular updates, maintenance, and a clear process for change requests, fixes, and enhancements. IDHL provides ongoing advice and support to keep your site stable and secure while helping it evolve efficiently over time.
We offer flexible retainers for scheduled work, a support desk for daily queries and urgent requests, and managed hosting with monitoring and proactive maintenance, so you always know who to contact, what’s covered, and what happens next.
Support Desk
A team available for requests and incidents, offering triage, clear communication, and agreed response times from a dedicated development team. Support Desk handles quick fixes, content support, and technical queries.
Hosting Support
Reliable hosting support from the experts who know your site. Monitoring, backups, and routine maintenance tailored for performance, resilience, and security.
Support you can rely on
Ongoing support provides a dependable way to keep your website healthy without relying on last-minute fixes or juggling multiple vendors. We manage essentials like security updates, monitoring, and maintenance, plus offer a clear path for change requests, bug fixes, and improvements. Whether you need a small tweak, help with an issue, or monthly backlog enhancements, you get a consistent team, a clear process, and full visibility of progress.
Reducing risk, protecting performance
For businesses relying on their website for leads, customer support, or critical info, downtime, security issues, or backlogs can seriously impact operations. Retained maintenance is ideal if you’ve recently launched or revamped your site and want to protect your investment. We help you stay on top, keep stakeholders updated, and create steady improvements instead of sporadic bursts.
Every client is different, so your support model should be too. We offer structured retainers for predictable delivery, timebanks for flexible task use, and fully reactive support for urgent needs. Whether you prefer planned monthly roadmaps, banks of development hours, or rapid on-demand fixes, your support plan fits your way of working.
A team you can rely on
We support and host business-critical websites focusing on stability, security, and clear communication. You’ll have a defined support path, transparent priorities, and a team that understands your platform and daily needs.
Need reliable ongoing support?
Tell us your platform and coverage needs, and we’ll recommend the best mix.
FAQs
Ongoing support can include a managed support desk for daily requests and issues, a monthly retainer for planned improvements, and managed hosting with monitoring, backups, and routine maintenance. The exact scope is agreed upon upfront so it's clear what is covered and what is not.
A retainer gives you a set amount of time each month for planned work. We'll agree on priorities monthly, deliver updates regularly, and track completed tasks. If priorities change, we can reorder the backlog to tackle the most important work first.
Requests are logged through the support desk (ticketing), then triaged and prioritized. We'll agree on response and resolution targets based on severity, so urgent incidents are handled quickly and standard requests are delivered in order.
Yes. We can support an existing site, including onboarding to understand the platform, integrations, and key risks. When necessary, we will suggest early stabilization work (updates, security enhancements, or performance improvements) before transitioning to regular support.
A flexible pool of development hours you can use when needed, perfect for ad hoc tasks like hosting updates, UX changes, installations, and strategy advice.
Absolutely. We adjust capacity, skill sets and planning rhythms to match your internal team and evolving needs.